Terms of service
Terms & Conditions
These Terms and Conditions apply to all users who benefit from the e-commerce services provided by Doruk Group Handelsbolag, a company established in Sweden. In accordance with the Swedish Consumer Sales Act (Konsumentköplagen) and the Act on Electronic Commerce and Other Information Society Services (Lagen om elektronisk handel och andra informationssamhällets tjänster), all users’ legal rights are protected. Any user who accesses the website and makes a purchase is deemed to have accepted these terms.
1. Product Information and Accuracy of Content
All regional food products offered on our website are carefully selected and sourced to ensure their freshness. Product ingredients, origin information, and allergen information are provided accurately. Users complete their purchases by reviewing the information provided on the website.
2. Order and Payment Terms
Order Process:
After products are added to the shopping cart, confirmed orders are processed and users are notified via email.
Payment Methods:
We accept credit cards, debit cards, PayPal, and Sweden-specific payment methods (such as Swish and Klarna). All payments are processed through secure payment systems.
Invoice and Taxation:
Product prices are displayed including VAT and are handled in accordance with Swedish Value Added Tax legislation.
3. Shipping and Delivery Terms
Shipping Time:
For deliveries within Sweden, orders are shipped within 1–3 business days. However, delivery times for certain regional products may vary depending on availability and supplier delivery times.
Delivery Fees:
Delivery fees may vary depending on the size of the order and the delivery region. For orders within Sweden, shipping may be free for purchases exceeding a certain amount.
Delivery and Inspection:
Upon receiving an order, customers must check that the products are complete and undamaged. Any damaged products received must be reported to Doruk Group Handelsbolag.
4. Return and Exchange Policy
According to Swedish consumer legislation, our customers have the right to returns and withdrawal. However, due to the nature of food products, certain restrictions may apply to returns. For more information about our return and exchange policy, click here.
5. User Responsibilities
Providing Accurate Information:
Users are required to provide accurate and up-to-date information when registering on the website and making purchases.
Account Security:
Users are responsible for the security of their accounts. It is recommended that account information is not shared with others.
Using the Website Appropriately:
Using the website for purposes other than its intended use, fraudulent orders, and other malicious activities are prohibited.
6. Privacy and Data Protection
Your personal information is protected in accordance with the General Data Protection Regulation (GDPR). All user information collected on our website is used solely for order processing and customer relationship management and is not shared with third parties. Your credit card and payment information are protected through secure payment infrastructure.
7. Intellectual Property Rights
All content available on our website (including images, texts, graphics, and similar materials) belongs to Doruk Group Handelsbolag or its licensors. All rights are reserved, and unauthorized use is prohibited.
8. Disclaimer of Liability
All product descriptions and information provided on our website are kept up to date; however, no guarantee is provided regarding the accuracy or completeness of the information. Users are advised to carefully review product information before making a purchase.
9. Changes to the Terms
Our company may update these terms due to business requirements or changes in applicable laws. Any changes will be published on this page, and users will always be subject to the most current version of these terms.
10. Legal Framework and Dispute Resolution
These Terms are governed by Swedish law and are subject to the jurisdiction of Swedish courts. In the event of any dispute, all users must first contact our customer service team to seek a resolution. Disputes may primarily be resolved through Alternative Dispute Resolution (ADR) and the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden – ARN).