RETURN POLICY

Customer satisfaction is one of our highest priorities. However, in some cases, you may experience issues with the products you have purchased. Our return policy applicable in such situations is as follows:

Return Process:
If you wish to return a product, please notify us of your return or exchange request within 14 business days from the date of receipt. The products to be returned must be sent back to us together with their original packaging and invoice. Once the return process has been initiated, it usually takes 5–7 business days for your return to be processed and completed.

Defective Products:
If you notice that the product you purchased is damaged, defective, or faulty, you must have the transport company prepare a damage report and contact us immediately. You may return the product to us or request an exchange. In such cases, we will refund the product price or send you a replacement product. Please note that minor dents or damages to the outer box or packaging that do not affect the product itself are not considered grounds for a return.

Exchange:
If you wish to exchange a product and the same item is available in our stock, we may send you a replacement product. However, the product must be unused and its original packaging must remain intact in order for an exchange to be accepted.

Return Shipping Costs:
Except in cases involving defective products or incorrect orders, return shipping costs arising from returns are the responsibility of the customer.

We will do our best to ensure customer satisfaction. If you have any questions or concerns, please do not hesitate to contact us.